Mental Models at Work: Cognitive Causes and Consequences of Conflict in Organizations

Nir Halevy, Taya R. Cohen, Eileen Y. Chou, James J. Katz, A. T. Panter

Research output: Contribution to journalArticle

  • 10 Citations

Abstract

This research investigated the reciprocal relationship between mental models of conflict and various forms of dysfunctional social relations in organizations, including experiences of task and relationship conflicts, interpersonal hostility, workplace ostracism, and abusive supervision. We conceptualize individual differences in conflict construals as reflecting variation in people's belief structures about conflict and explore how different elements in people's associative networks-in particular, their beliefs about their best and worst strategy in conflict-relate to their personality, shape their experiences of workplace conflict, and influence others' behavioral intentions toward them. Five studies using a variety of methods (including cross-sectional surveys, a 12-week longitudinal diary study, and an experiment) show that the best strategy beliefs relate in theoretically meaningful ways to individuals' personality, shape social interactions and relationships significantly more than the worst strategy beliefs, and are updated over time as a result of individuals' ongoing experiences of conflict.

LanguageEnglish (US)
Pages92-110
Number of pages19
JournalPersonality and Social Psychology Bulletin
Volume40
Issue number1
DOIs
StatePublished - Jan 2014

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Organizations
Workplace
Personality
Hostility
Interpersonal Relations
Conflict (Psychology)
Individuality
Longitudinal Studies
Cross-Sectional Studies
Research

Keywords

  • best strategy
  • conflict
  • HEXACO
  • interdependence theory
  • mental models
  • personality

ASJC Scopus subject areas

  • Social Psychology

Cite this

Mental Models at Work : Cognitive Causes and Consequences of Conflict in Organizations. / Halevy, Nir; Cohen, Taya R.; Chou, Eileen Y.; Katz, James J.; Panter, A. T.

In: Personality and Social Psychology Bulletin, Vol. 40, No. 1, 01.2014, p. 92-110.

Research output: Contribution to journalArticle

Halevy, Nir ; Cohen, Taya R. ; Chou, Eileen Y. ; Katz, James J. ; Panter, A. T./ Mental Models at Work : Cognitive Causes and Consequences of Conflict in Organizations. In: Personality and Social Psychology Bulletin. 2014 ; Vol. 40, No. 1. pp. 92-110
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