Defining success in business retention and expansion: What do economic development organizations measure and why?

Jonathan Q. Morgan, Crystal Morphis

Research output: Contribution to journalArticle

  • 1 Citations

Abstract

Understanding what constitutes success in business retention and expansion (BRE) is a vital first step in determining the extent to which economic development organizations (EDOs) emphasize and use performance measurement for this particular strategy. The limited literature available on the topic suggests that the emphasis EDOs place on performance measurement in BRE will vary, and is likely a function of certain organizational and program characteristics. As such, the article seeks to address three inter-related research questions: (1) How do EDOs define success in BRE based on the specific metrics they collect? (2) What factors explain the variation in emphasis that EDOs place on BRE metrics? and (3) What success factors are evident in the implementation of BRE programs that may increase the chances of achieving desired results? The analysis uses data from a national survey of EDOs and short case studies of five BRE programs in examining the research questions.

LanguageEnglish (US)
Pages299-316
Number of pages18
JournalCommunity Development
Volume48
Issue number2
DOIs
StatePublished - Mar 15 2017

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economic development
performance measurement
economics
programme

Keywords

  • Business retention and expansion
  • economic development metrics
  • performance measurement in economic development

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Sociology and Political Science

Cite this

Defining success in business retention and expansion : What do economic development organizations measure and why? / Morgan, Jonathan Q.; Morphis, Crystal.

In: Community Development, Vol. 48, No. 2, 15.03.2017, p. 299-316.

Research output: Contribution to journalArticle

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